TRADING & OFFICE HOURS:   By Appointment ONLY in our session times.

Resort ENTRY GATE will typically be CLOSED between appointments. 
Due to covid safe management; walk in or drive by check-ins are unable to occur.

ARRIVING EARLY, kindly please wait at the main entrance OR if the main entrance gate is already open; please wait in the car park until your appointment time. Pets MUST remain in vehicle with you at the entrance area - health & safety issue* Property wandering is NOT permitted. Sugarcane railway track is on our property.

** RUNNING LATE  Appointment Rescheduling Request will only be arranged during reception hours & needs to occur PRIOR to your appointment time10' late, will automatically cause rescheduling, subject to availability. If the main gate is open and you are in the car park, please wait, we may be preparing for another customer, we will pop out and see you. Thank you for your patience.  * Property wandering is NOT permitted.
  • OTHER APPOINTMENT CHANGE REQUESTS -  48 hrs notice.  Subject to availability.

RECEPTION / SESSION TIMES for appointment allocation; with last appointment 15' before end of session.

Monday: 8am - 10am & 3pm - 5pm

Tuesday: 8am - 10am & 3pm - 5pm

WEDNESDAY: CLOSED (including office)

Thursday: 8am - 10am & 3pm - 5pm

Friday: 8am - 10am & 3pm - 5pm

Saturday: 9am - 11am ONLY

Sunday: 3pm - 5pm ONLY

CLOSED: ALL PUBLIC HOLIDAYS.  

Next Public Holiday: Labour Day Mon. 5/10/20.  See FAQ's for additional closures.

* If you arrive early or late for an appointment and the main entrance sliding gate is closed, without exception, you MUST remain behind that gate. Pets MUST remain in vehicle with you. Arriving early or late for an appointment, does not give you permission or authority to ignore signage & wander around the property.  Sugarcane railway track is on our property.  # Staff are NOT AVAILABLE for after hours arrivals or departures.

** A heartfelt thank you for 'preventing a ripple effect' and being punctual with your allocated appointment time.  Appointment times consider the health and safety of all customers & staff, including those amongst us who are potentially more vulnerable.