ONLINE BOOKING - TIPS
YOU CAN CHECK AVAILABILITY, REGISTER & MAKE A BOOKING 24/7!
(everyone is a 'new customer' for 1st time registration)
A) CHECKING ONLINE AVAILABILITY? - this is the response you should receive: -
IF ONE OR BOTH DATES YOU ENTER - DOES NOT GIVE ANY RESPONSE AT ALL - OR - RESPONDS WITH A 'RED OUTLINE' APPEARING AROUND THE DATE/S SELECTED - THERE IS NO AVAILABILITY
- TRYING ANOTHER DATE? - good idea to refresh your browser.
Why no response or a red outline?
- Perhaps we are: closed, your booking is last minute and there are no appointment’s left for that day, it’s a public holiday, there's an additional closure in a peak holiday period, we are not currently offering daycare, etc etc. – please check the FAQ’s
B) DON'T FORGET to:-
ANSWER both the Q&A sections i.e. Customer AND Pet.
- SAVE YOUR RESPONSE - by clicking on 'Update questions' at the bottom of the page.
- MAKE SURE THAT YOUR EMAIL ADDRESS IS CORRECT! 😉
C) VACCINATION CERTIFICATE UPLOADING - YOUR RESPONSIBILITY
ALL CUSTOMERS (NEW & EXISTING) NEED TO UPLOAD VACCINATION CERTIFICATES TO THEIR ONLINE DASHBOARD, ONCE REGISTERED and moving forward, upload them as you renew your pets vaccination in the recommended 12 monthly continuous cycle throughout the year.
- Regardless of any uploads of vaccination certificates:-
- YOU MUST ALWAYS PRESENT your PETS PASSPORT i.e. your pets current vaccination certificate/s; at check in.
EASTER 2021 - TRADING
CLOSED Good Friday 02/04/2021 to Easter Monday 05/04/2021 inclusive.
CHRISTMAS & NEW YEAR 2021/2022 - TRADING
CLOSED - FRIDAY 24.12.21 to MONDAY 03.01.22 inclusive
...and yes we are all busily working behind the scenes, looking after your VIPs.
When is the PEAK PERIOD for the Christmas New Year school holiday period of 2021/2022? How short stay booking requests are processed.
School holidays & our peak period for Christmas / New Year 2021/2022 commences on Saturday 11th December 2021 and concludes on Sunday 23rd January 2021. The Australia day PUBLIC HOLIDAY falls on WEDNESDAY 26th January 2022.
- There is no longer a minimum stay period of 7 days at Whitsunday Pet Resort for Christmas New Year.
- However commencing Saturday 11/12/2021 - in fairness to all, there will a LIMIT placed on the number of short stay Christmas / New Year bookings, balanced by the priority & opportunity reserved for those VIP's who are staying with us from Fri 24/12/21 to Mon 3/1/22 inclusive.
- As an example a short stay booking request (i.e. less than 7 days) in the last week leading into Xmas with a requested appointment departure date of Mon 20, Tue 21, Wed 22 or Thur 23/12/2021 may not be approved; or if it is approved; the approval may not occur until well into the start of the Christmas School holiday period as priority will be given to bookings staying with us over the Christmas / New Year break. Thank you for your patience & understanding.
Why do you have a daily rate?
- We like to offer our customers a MORNING CHECK IN & AFTERNOON CHECK OUT without additional charge. Such options are already included in the price of our daily rate. On our busiest days the service commences with the provision of a morning check in for your VIP (closed Sunday morning). We then attend to your VIP's needs on a constant basis until what is typically, their afternoon departure (closed Saturday afternoon).
- Concierge simply does not stop and nor should it. VIPs these days are very social and equally reliant and dependent upon having their water source refreshed, their bed remade, their rooms serviced as required, floors regularly cleaned and so on. 'I think I need exercise - now' OR 'My bath is due?' are fairly common scenarios. Not a bad life really, for our VIP's :)
Why do you have a solo accomodation rate in the busiest part of your Christmas New Year peak period?
I wish to cancel my booking, change my booking OR my booking is effectively self cancelled as I fail to show and / OR am unable OR choose not to comply with terms & conditions including resort entry requirements. What happens next?
- Please refer to our terms and conditions for further information i.e. Whitsunday Pet Resort Pty Ltd ACN 163 053 110
Contract - Agreement - Terms & Conditions – All Pets, - Also please refer to our new online booking system,
- https://www.whitsundaypetresort.com.au/booking-inquiry.aspx
Can I pick up or deliver my pet outside your business hours?
Sorry we are CLOSED.
Our trading hours are for your prior planning.
The last appointment for check in & departure is 15' before the end of a trading session.
We are a busy facility and have many other related commitments.
We are also bound by council by-laws, which must be respected and strictly adhered to.
In addition, it is equally important to preserve the routine and comfort of our Very Important Pets.
EXTERNAL EVENTS OUT OF OUR CONTROL. Should an 'off site issue out of our control' cause you a delay and you subsequently 'miss a flight', the 'bank closing time' or a 'tour departure', then naturally you adjust your plans and reschedule. We certainly empathise and understand that such rescheduling may be at some considerable inconvenience to you. In ALL such circumstances we ask that you respect our operating hours and similarly reschedule your arrival and departure time to our next scheduled trading session, and regardless of whether it is a weekend or a public holiday etc. Remember our office is closed between hours of scheduled trade and such scenario is not an excuse to attend & wander around the property, please refer to 2. & 3. above.
STAFF ARE NOT AVAILABLE. Staff are not rostered on standby, requested OR asked to be available to assist with out of hours requests. Even if they were available, the raw wages cost factor alone, 2 staff minimum overtime rates for a min. of 2 or 3 hrs each (depending on award or agreement), the administration of same... It is not commercially viable & completely disregards our vision that includes all pets.
Whitsunday Pet Resort DOES NOT provide, offer or negotiate out of hours arrivals or departures.
THIRD PARTY PROXIES - Many of our customers nominate a third party (proxy owner, agent or representative) who may be able to assist you, in check in and collection during our business hours. # IMPORTANT - Third party proxies MUST be 'prior approved' by Whitsunday Pet Resort.
- Pet sitters, house sitter, dog washer or similar may be at a higher occupational risk of coming into contact with other unvaccinated animals and as a consequence may transfer viruses etc. are typically NOT approved for third party pick up or delivery of pets.
- Alternatively you are welcome to drop off your pet the day before or collect the day after.
What is your normal response time to an email or phone message?
What if I have a change of plans and wish to pick up my pet early?
What are your vaccination & minimum age requirements AND besides 2 consecutive vaccination certificates, what else should I bring along at check in?
The minimum standard for dogs is C5
The minimum standard for cats is F3
Any concern or doubt as to your pets current vaccination status MUST be cleared with us at the booking inquiry phase and PRIOR to: payment of a booking fee AND your pet entering our resort.
A) You need to be able to produce your pets last 2 consecutive vaccinations that consists of: 1. A copy of your VIP's current vaccination and; 2. Your VIP's previous vaccination that should have been given within the recommended 12 monthly continuous cycle. SEE B) below ref. production of parasite product boxes and or receipts.
Your pets annual vaccination is a little overdue? If your pets current vaccination has not been given in a 12 monthly continuous cycle, there is a small grace period, HOWEVER we firstly need the date of the previous vaccination, so as we can properly assess your pets immunity status. Regardless your pets vaccination; even if not overdue and within the recommended 12 monthly cycle, it should always be given at least 2 weeks prior to the commencement of boarding; even if this means giving the vaccination early.
Vaccinations that fall due, should always be given a minimum of 2 weeks prior to when boarding commences, even if this means giving the vaccination earlier than scheduled.
Vaccinations that have lapsed by greater than 28 days but less than 90 days, cannot board with us until after 14 clear days from the date of the lapsed renewal vaccination. Day 0 being the date of vaccination, Day 15 the pet can check in.
Vaccinations that have lapsed by 90 days or more are required to recommence their vaccination program like that of an unvaccinated animal. Two (2) C5 or F3 vaccinations are given. The second vaccination given 30 days after the first. 14 clear days after the 2nd vaccination is given, the pet can board with us.
Upgrading from a C4 to C5 vaccination. Regardless of whether the upgrade is delivered via intra-muscualar injection, intra-nasal or intra-oral method your pet may have been previously exposed, or it may be shedding the bacteria as a result of the upgrade. So regardless of the efficacy of the various vaccine & various immune response build up times, to simplify things, we still require a clear 14 day immunity build across the board AND regardless of upgrade type. Day 0 being the date of upgrade. Day 15 the dog can check in.
You only have your pets current vaccination but not his or her previous vaccination information. Perhaps your pet is a rescue pet? Your pet is required to receive a 2nd or booster vaccination, at least 30 days after the current vaccination. 14 clear days after the 2nd booster vaccination is given, your pet can board with us. Day 0 being the date of booster. Day 15 the dog can check in.
Admittedly our vaccination policy is fairly robust. We take the responsibility for the health and welfare of all of our VIP's seriously. We simply prefer to err on the side of caution and aim for best practice and standard that will always be higher than minimum.
Puppy / kitten vaccinations. Minimum age is 5 months. All cats must be desexed. At the initial inquiry stage; we recommend that you SCAN & EMAIL or FAX to us (photographs not acceptable; the front and back of your puppy or kittens full vaccination card. The vaccination card to show:- a) date and type of all vaccinations given, b) your pets name and date of birth.
VERY IMPORTANT - refer to online booking system Terms and Conditions / website FAQ's ref. on online booking system / updated / current terms and conditions including, agreed to vaccination policy. Signed waiver refers; which applies to all online bookings and from October 2020
B) Whitsunday Pet Resort prides itself on being a parasite free zone. Please also bring along your product box and / or receipts, together with dates last administered of your pets:
- veterinary grade of tick, flea and worming control.
- due to various reasons, photographs of product boxes are no longer acceptable.
- this information must be provided in person, at or prior to the time of check in.
Alternatively we can certainly assist with various options on check in.
All of our VIP's and customers certainly appreciate your efforts in helping us meet this very important resort standard.
When does the peak period apply?
Will you accept a pet that is not well?
Do I need to bring bedding for my pet?
- clean
- labelled with your dogs name & surname
- of an approved type.
If I pick up my pet during one of your afternoon sessions, will I be charged extra?
Why are all dogs charged at the same daily rate?
My pet hasn't been in a resort before, what can I do?
My VIP has a special diet, can I bring my own food or can you supply it?
- Please refer to par. 39 of Whitsunday Pet Resort Pty Ltd ACN 163 053 110 Contract - Agreement - Terms & Conditions – All Pets when you register on our new online booking program