EASTER 2019 - TRADING DAYS / CLOSURES

Open Thursday 18.04.2019 (8-10am & 3pm-5pm -normal trading with last check in/out 15' prior to session closing time)

CLOSED Good Friday 19.04.19 - PUBLIC HOLIDAY

CLOSED Easter Saturday 20.04.19 - PUBLIC HOLIDAY

CLOSED Easter Sunday 21.04.19 - PUBLIC HOLIDAY

CLOSED Easter Monday 22.04.19 - PUBLIC HOLIDAY

Open Tuesday 23.04.19 (8-10am & 3pm-5pm -normal trading with last check in/out 15' prior to session closing time)

...and yes we are all busily working behind the scenes, looking after your VIPs on the 4 days we are closed to the public.

CHRISTMAS & NEW YEAR 2019/2020 - TRADING DAYS / CLOSURES


Open Monday 23.12.19 (8am-10am & 3pm-5pm -normal trading-last check in/out 15' prior to session closing time)

CLOSED CHRISTMAS EVE - TUESDAY 24.12.19 - ADDITIONAL CLOSURE

CLOSED WEDNESDAY 25.12.19 - PUBLIC HOLIDAY

CLOSED THURSDAY 26.12.19 - PUBLIC HOLIDAY

CLOSED FRIDAY 27.12.19 - ADDITIONAL CLOSURE

CLOSED SATURDAY 28.12.19 - ADDITIONAL CLOSURE

Open Sunday 29.12.19 (3pm-5pm ONLY -normal trading-last check in/out 15' prior to session closing time)

Open Monday 30.12.19 (8am-10am & 3pm-5pm -normal trading-last check in/out 15' prior to session closing time)

CLOSED NEW YEARS EVE - TUESDAY 31.12.19 - ADDITIONAL CLOSURE

CLOSED WEDNESDAY 1.1.20 - PUBLIC HOLIDAY 

Open Thursday 2.1.20 (8am-10am & 3pm-5pm - normal trading- last check in/out 15' prior to session closing time)

...and yes we are all busily working behind the scenes, looking after your VIPs on the days we are closed to the public.


What is the minimum booking period for the Christmas New Year school holiday period of 2019/2020?

School holidays peak period for Christmas / New Year 2019/2020 commences on Saturday 14th December 2019 and concludes on Sunday 26th January 2020.  The Australia day public holiday falls on MONDAY 27th January 2020.  
  • 7 days - The minimum booking period of 7 days is EFFECTIVE FROM Saturday 14th December 2019 to Sunday 4th January 2020.
  • This 7 day minimum includes, all stays that are during, commence or conclude on or between any of these dates (14/12/19 to 4/1/20).
  • STAY or PAY minimum 7 Days - should you wish your VIP to stay LESS THAN the 7 days required, subject to availablity, you are still required to pay a minimum of 7 days.  Thank you.

Can I pick up or deliver my pet outside your business hours?

Sorry we are CLOSED.  Our trading hours are for your prior planning.  They are strictly adhered to for many reasons, including the routine and comfort of our in house guests (VIP's).  Whitsunday Pet Resort therefore DOES NOT offer or negotiate an out of hours service.  

If you find you have arrived out of hours, please return during our next scheduled trading session.  

"We are a busy facility and have many other related commitments.  We are also bound by council by-laws, which must be respected and strictly adhered to.  In addition, it is equally important to preserve the routine and comfort of our Very Important Pets."
Alternative options:
  • Many of our customers nominate a third party (proxy owner, agent or representative) who may be able to assist you, in check in and collection during our business hours.  # Third parties must be 'prior approved' by Whitsunday Pet Resort. 
  • Alternatively you are welcome to drop off your pet the day before or collect the day after.
Thank you for respecting our privacy and our vision for your Very Important Pets.



UPDATE - the following certainly does not apply to our typical wonderful and respectful customers, it only applies on those rare occasions to those few who may have missed some of our previous correspondence, or who may have some 'specsaver' type difficulty in reading & complying with property signage :-)

To address VIP security, everyone's health and welfare issues, some additional 'out of hours' comment and to provide general education on expected behaviours, it has become necessary to provide some further explanation to the above:- 

1. WANDERING OUT OF HOURS - It is a serious WH&S issue and Trespass matter for those who intentionally or not, display little respect for our business hours, appointments, property boundaries or signage AND commence to wander through the property, whether you are 'arriving early' for a Wednesday appointment - you may be the only appointment and we have yet to unlock OR 'early' for normal business hours.  

2. WH&S comment:
a) Some pets are very protective of their locale and through frustration may 'vent' on a staff member if they cannot 'get' to a wandering stranger; 
b) Off lead, high level dog training may also be occurring on the property out of hours.  

3. TRESPASS comment:
a) Security of our VIP's, our property, is taken seriously. 
b) Trespassers will be prosecuted. 
c) Additionally, a person arriving early for appointment with a misguided belief that they are somehow entitled to ignore signage and wander through the property etc., may certainly be classified as trespassing. 
d) Our signage applies to everyone.

4. STAFF NOT AVAILABLE.  Staff are not requested OR asked to be available to assist with out of hours requests.  Even if they were available, the raw wages cost factor alone, 2 staff minimum overtime rates for a min. of 2 or 3 hrs each (depending on award or agreement), the administration of same...  It is not commercially viable & completely disregards our vision that includes all pets.

5. # THIRD PARTY PROXIES.  Pet sitters who may be at a higher occupational risk of coming into contact with other unvaccinated animals and as a consequence may transfer viruses etc. are typically NOT approved for third party pick up or delivery of pets.

6. EXTERNAL EVENTS OUT OF OUR CONTROL.  Should an 'issue out of our control' cause you a delay and you subsequently 'miss a flight', the 'bank closing time' or a 'tour departure', then naturally you adjust your plans and reschedule.  We certainly empathise and understand that such rescheduling may be at some considerable inconvenience to you. In ALL such circumstances we ask that you respect our operating hours and similarly reschedule your arrival and departure time to our next scheduled trading session, and regardless of whether it is a weekend or a public holiday etc.  Remember our office is closed between hours of scheduled trade and such scenario is not an excuse to attend & wander around the property, please refer to 2. & 3. above.

A genuine thank you for your further consideration & understanding.


I wish to cancel my booking, change my booking OR my booking is effectively self cancelled as I fail to show and / OR am unable OR choose not to comply with terms & conditions including resort entry requirements. What happens next?


  1. Our booking conditions & applicable cancellation fees, administration costs will always be applied to such circumstances & by design shares the loss with you; and / or  your insurer if applicable.
  2. Cancellation fees and administration costs will comprise the entire booking fee for cancellations with 30 days or less written notice of your cancellation or failure to show.  See booking conditions for further details ref. 31-90, 90+ days notice.
  3. Later than booked arrivals.  Should you arrive 1 day late in an off peak period, your cancellation fee & administration cost for that first day compromises the applicable booking fee (currently 40% of the current accomodation rate) for all pets booked for that day and so on, with an additional 40% for each further day late or until the originally booked period concludes.
  4. Earlier than booked departures.  Once the booking has commenced i.e. you have arrived to check your pet/s in. Any subsequent departures earlier than the booked period will not result in a refund or credit of days in lieu.  Effectively an early departure fee; being the applicable daily accommodation rates for the remainder of the period originally booked; will apply.
  5. Changes to booking.  Once your booking has been confirmed, then subsequent changes made will attract a * change fee of $15.00 per change.  Any days subtracted from the original booking will also be subject to a cancellation fee & administration fee, the amount is dependent on notice given (see 2.) and with 30 days or less notice, will comprise the value of the booking fee for each pet and each day subtracted.  Additions to the original booking are always subject to availability.
  6. Insurance against any events that may result in a cancellation, change OR a fail to show, is NOT included in any of our current service delivery items  / daily rates. 
  7. Insurance for any such circumstances whatsoever is your responsibility entirely. 
  8. Insurance for domestic or international travel is recommended
  9. Last minute booking taken in good faith that you subsequently cancel.  We are a busy resort and demand for accommodation space is high. Unfortunately there is a cancellation fee, equivalent to the usual booking fee. Cancellation fees must be settled within 3 days, that must also occur prior to your next booking. Settlement can be either via direct debit, in person or over the phone **.    An email providing evidence of payment is requested.                                  Account Name: Whitsunday Pet Resort Pty Ltd BSB: 062005 AC No: 11001159 Payment Ref. Your Pets first name & your surname e.g. "Molly Smith"
* subject to change without notice
** credit card surcharge applies     

The following link: http://comparetravelinsurance may provide a starting point to see if the linked providers may be able to assist you. We have no affiliation with the link, just helping out with a starting point for your inquiry :-) 

General information - Business interruption insurance explained, some myths dispelled:
  • Business Interruption insurance typically only applies; if the business it self is not operating in relation to an issue that is confined to the property i.e insured address itself.
  • Generally the business is the sole beneficiary.  Accordingly such things i.e. whether a business even has such optional insurance in the first place, is a private matter.
  • Typically there is a min. period of qualification and/or fixed amount of loss, before a claim could be triggered. (policy excess amount also a factor)
  • Traffic delays, vehicle malfunctions, illness, weather events or any similar such things external to the property DO NOT trigger a claiming event on such an insurance type.  Typically this also includes natural disaster and similar events, unless the business site is specifically impacted and cannot trade.
  • In conclusion private travel insurance or similar, the management of risk, is always recommended, and effectively your responsibility alone to consider.
WPR may in the future consider offering some type of differing rates to offset some of the risk for e.g. a $33 B&B accommodation rate, perhaps introducing a $15 surcharge added as an example, providing some type of insurance. Clearly the concepts viability, actual costing, impact & benefit would need to be assessed prior to any implementation.  Potentially it could be a fee for service, similar to some of the benefits, that a more expensive rail fare, flexible economy or business class air fare provides?

Regardless, the industry recommends personal travel type insurance is considered and taken out by the customer to negate loss, risk & indirectly those potentially higher accomodation rates that some establishments offer.   We endorse that recommendation to you, and finally we do not anticipate an insurance surcharge being offered at WPR in the short term.



What is your normal response time to an email or phone message? [Tips to reduce processing time].

Your email or phone message is naturally VERY IMPORTANT to us, however they are only checked during office hours. 
Our priority is always with our in house guests (VIP's). We also certainly appreciate your patience during those busy periods we often experience.

Response times:  Our office is not staffed between hours. We check booking inquiry emails and messages during our trading hours.  We endeavour to respond to all such emails or phone messages within 24-36hrs of receiving them.

Some tips: 
1) Please ensure you have included all requested and required information in your initial booking inquiry email.  [We operate on a first come first served basis.  The provision of ALL the information requested; WILL CERTAINLY ASSIST with prompt processing and response times]. Having trouble providing the information requested? Please see 5) below.
2) Please leave your name & phone number, if leaving a message.  
3) We may have already responded.  If it seems you haven't received a response to your email please check your junk folder, before emailing again. 
4) If you have not received a response within 48 hrs, please contact us again, there may be a technical issue interrupting communications.
5) If you have not provided all the booking inquiry information we have requested, this may also contribute to a delay in our response as we cannot easily progress your inquiry without further follow up or contact with you.  Such a delay could cause you to miss out on a vacancy.   If you have provided all the information requested, we then send you out a booking email to secure your booking fee, which is what we we need to receive from you, prior to confirming your booking. All bookings are confirmed on a first come, first served basis.  We are naturally able to immediately attend to those who have provided all the requested information.  IMPORTANT - if you are unable to supply all the booking inquiry information requested in the first instance, as for e.g. your vet is closed; and so you are not sure of your pets vaccination date/s; then please let us know you are following it up and will advise us.
6) Puppy booking inquiries where your puppy vaccinations are relevant?  Please send us a scanned copy of the front and back of their vaccination card that shows your puppies date of birth and date all vaccinations given, including type. Minimum age 5 months.

Once again, thank you for your patience & co-operation.  
It is genuinely appreciated.


Are there any days besides Public holidays that the Resort is closed?

Closures in ADDITION to normal public holidays - 2018/2019:

Easter 2018:
Open Thursday 29.03.2018 - normal business hours
CLOSED Friday 30.03.2018 - Good Friday
CLOSED Saturday 31.03.2018 - Easter Saturday
CLOSED Sunday 01.04.2018 ADDITIONAL CLOSURE
CLOSED Monday 02.04.2018 - Easter Monday
Re-Open Tuesday 03.04.2018 - normal business hours

Christmas New Year 2018/2019:
Open Monday 24.12.18 (8am-10am & 3pm-5pm - normal trading)
CLOSED Tuesday 25.12.18 - Public Holiday
CLOSED Wednesday 26.12.18 - Public Holiday
CLOSED Thursday 27.12.18 ADDITIONAL CLOSURE
CLOSED Friday 28.12.18 ADDITIONAL CLOSURE
Open Saturday 29.12.18 (9am-11am ONLY - normal trading)
Open Sunday 30.12.18 (3pm-5pm ONLY - normal trading)
CLOSED Monday 31.12.18 ADDITIONAL CLOSURE
CLOSED Tuesday 1.1.19 - Public Holiday
Open Wednesday 2.1.19 (8-10 am & 3-5pm - normal trading)

...and yes we are all busily working behind the scenes, looking after your VIPs on the days we are closed to the public :-

Proserpine / Whitsunday Show Day (subject to confirmation)
CLOSED Friday 22.6.18 (although a Public holiday)


What if I have a change of plans and wish to pick up my pet early?

As we generally hydrobath or carry out a kitty kat dry wash and groom* the morning before your scheduled departure, we would certainly appreciate your courtesy of providing 24 hours notice of any changes to your pick up time.

There are no refunds for checkout or pickups earlier than the accommodation originally booked, in our peak periods.

Thank you for allowing us to present your VIP in the best possible way!

* included in our Platinum & Platinum Plus Cat packages; and complimentary after a 7 day stay; on our standard / B&B package.

Why do you have a solo accomodation rate in the busiest part of your Christmas New Year peak period?

Solo accomodation rate - is commensurate with covering part of the financial loss of providing additional kennel space (caused by the additional kennel management needs of your VIP).   Some establishments charge 100% extra.  We meet you 1/2 way.  It also relates to our duty of care / professional kennel management standards that we apply to all pets.  

As per. par. 16 of Terms & conditions.  This surcharge applies to non social breeds (as determined by Whitsunday Pet Resort), entire male, unsociable male/female, owner requested, resort required OR any VIP subsequently proved / deemed to be incompatible with others.  

Subject to demand; and so it is not applied for the entire peak period; this surcharge is only applied OR occurs at the busiest peak period times e.g. the week leading into and out of Christmas/New Year, perhaps Easter.  

Note: Our standard rates have always been based on your pet possessing an even temperament with a sociable and non-aggressive nature and therefore their ability to share accommodation.  Why? The domestic dog is the majority of cases a social animal. Sharing arrangements WHEN implemented, are typically with those pets of the same family, those well socialised / trained, where NO additional costs apply.  

Obedience training and the incorporated socialisation of your pet provides a lot of cross benefit, and goes a long way to ensuring a great visit. Highly recommended. 

Recapping, solo accommodation required (duty of care to all pets) or requested in the busiest peak periods =  solo accommodation surcharge. Currently in quieter periods we provide solo accommodation as standard or as needed, without the surcharge being applied. If your pet meets our breed, type & de-sexing requirements and possesses an even temperament with a sociable non-aggressive nature, and therefore has an ability to share accommodation; then this surcharge will NOT APPLY to you.

EASTER 2018 - Trading Days

Open Thursday 29.03.2018 - normal business hours
CLOSED Friday 30.03.2018 - Good Friday
CLOSED Saturday 31.03.2018 - Easter Saturday
CLOSED Sunday 01.04.2018
CLOSED Monday 02.04.2018 - Easter Monday
Re-Open Tuesday 03.04.2018 - normal business hours

...and yes we are still busily looking after your VIP's on the days we are closed the public

What are your vaccination & minimum age requirements AND besides 2 consecutive vaccination certificates, what else should I bring along at check in?

The minimum standard for dogs is C5

The minimum standard for cats is F3

Any concern or doubt as to your pets current vaccination status MUST be cleared with us at the booking inquiry phase and PRIOR to: payment of a booking fee AND your pet entering our resort.

A) You need to be able to produce your pets last 2 consecutive vaccinations that consists of: 1. A copy of your VIP's current vaccination and; 2. Your VIP's previous vaccination that should have been given within the recommended 12 monthly continuous cycle.  SEE B) below ref. production of parasite product boxes and or receipts.

Your pets annual vaccination is a little overdue?  If your pets current vaccination has not been given in a 12 monthly continuous cycle, there is a small grace period, HOWEVER we firstly need the date of the previous vaccination, so as we can properly assess your pets immunity status.  Regardless your pets vaccination; even if not overdue and within the recommended 12 monthly cycle, it should always be given at least 2 weeks prior to the commencement of boarding; even if this means giving the vaccination early.

Vaccinations that fall due, should always be given a minimum of 2 weeks prior to when boarding commences, even if this means giving the vaccination earlier than scheduled. 

Vaccinations that have lapsed by greater than 28 days but less than 90 days, cannot board with us until after 14 clear days from the date of the lapsed renewal vaccination. Day 0 being the date of vaccination, Day 15 the pet can check in.

Vaccinations that have lapsed by 90 days or more are required to recommence their vaccination program like that of an unvaccinated animal.  Two (2) C5 or F3 vaccinations are given.  The second vaccination given 30 days after the first.  14 clear days after the 2nd vaccination is given, the pet can board with us.

Upgrading from a C4 to C5 vaccination. Regardless of whether the upgrade is delivered via intra-muscualar injection, intra-nasal or intra-oral method your pet may have been previously exposed, or it may be shedding the bacteria as a result of the upgrade. So regardless of the efficacy of the various vaccine & various immune response build up times, to simplify things, we still require a clear 14 day immunity build across the board AND regardless of upgrade type. Day 0 being the date of upgrade. Day 15 the dog can check in.

You only have your pets current vaccination but not his or her previous vaccination information.  Perhaps your pet is a rescue pet?  Your pet is required to receive a 2nd or booster vaccination, at least 30 days after the current vaccination.  14 clear days after the 2nd booster vaccination is given, your pet can board with us.  Day 0 being the date of booster. Day 15 the dog can check in.

Admittedly our vaccination policy is fairly robust.  We take the responsibility for the health and welfare of all of our VIP's seriously.  We simply prefer to err on the side of caution and aim for best practice and standard that will always be higher than minimum.

Puppy / kitten vaccinations.  Minimum age is 5 months.  All cats must be desexed.  At the initial inquiry stage; we recommend that you SCAN & EMAIL or FAX to us (photographs not acceptable; the front and back of your puppy or kittens full vaccination card.  The vaccination card to show:- a) date and type of all vaccinations given, b) your pets name and date of birth.   

B) Whitsunday Pet Resort prides itself on being a parasite free zone.  Please also bring along your product box and / or receipts, together with dates last administered of your pets:

  • veterinary grade of tick, flea and worming control.
  • due to various reasons, photographs of product boxes are no longer acceptable.
  • this information must be provided in person, at or prior to the time of check in.

Alternatively we can certainly assist with various options on check in.

All of our VIP's and customers certainly appreciate your efforts in helping us meet this very important resort standard.


When does the peak period apply?

The peak period rate is charged on all Queensland School Holiday Periods that includes the Christmas New Year Period and the Easter holiday break.  

The peak period rate is also charged on public holidays and public holiday periods.  

A public holiday period is one where a public holiday leads into or follows a weekend i.e. where the public holiday is either on the Friday or Monday.   

All other periods can be regarded as the off peak period (daily discount applied)

Will you accept a pet that is not well?

Pets with treated or untreated injuries, diseases or illnesses, may not be accepted into the resort.  

All injuries, disease or illness must be disclosed during your booking inquiry and prior to your pets arrival.

Do I need to bring bedding for my pet?

Not at all.  All bedding is supplied.  All bedding is washed & treated daily.

If you still wish to bring your dogs 'special' bed, it must be:
  • clean 
  • labelled with your dogs name & surname
  • of an approved type.
If you wish to bring any blankets or towels, they must be moderate in size and ones that you are prepared to lose, as any unhygienic or soiled bedding will be disposed of.

We certainly keep our VIP's warm and wash and sort our own blankets & towels daily.

Premium Bedding? - Please refers to our platinum packages for information on our premium bedding options.

If I pick up my pet during one of your afternoon sessions, will I be charged extra?

No, you will not be charged any extra if you collect your pet in one of our afternoon sessions.  We charge a daily rate that includes the day of drop off and day of collection, regardless of whether that occurs in the morning or afternoon.  Many of our customers already take advantage of this and use the opportunity to unpack, unhitch the boat or van and collect their VIP during one of our afternoon sessions.  For further explanation on daily rate, please refer to our FAQ "Why do you have a daily rate?".

Why are all dogs charged at the same daily rate?

General resort management and routine, the amount of infrastructure, equipment, miscellaneous costs, floor space allocated, exercise, care and attention needed, staffing levels, is in essence, the same for all dogs, no matter what their size.  

The amount of food consumed by each VIP is only a small percentage of the total cost.  Ironically the smaller dogs get a little extra, in the form of a recently introduced delicious super premium tinned food options that accompanies our super premium dry food as required.

Many of our smaller VIP's simply require additional one-on-one time & care, including extra supervision in our exercise yards.  

We would have it no other way at Whitsunday Pet Resort.  

And yes while cost is very important, what goes on behind the scenes is even more so.

Why do you have a daily rate?

The service provided at Whitsunday Pet Resort is continuous: 
  • MORNING CHECK IN & AFTERNOON CHECK OUT options are already included in the price of our daily rate.  On our busiest days  the service commences with the provision of a morning check in for your VIP (closed Sunday morning).  We then attend to your VIP's needs on a constant basis until what is typically, their afternoon departure (closed Saturday afternoon).   
  • Concierge simply does not stop and nor should it.  VIPs these days are very social and equally reliant and dependent upon having their water source refreshed, their bed remade, their rooms serviced as required, floors regularly cleaned and so on. 'I think I need exercise - now' OR 'My bath is due?' are fairly common scenarios.  Not a bad life really, for our VIP's :)
In practice, arrival and departure sessions are often varied by our customers.  Your pets accommodation space must also be allocated for the entire day regardless of when you arrive or depart, so current in house guests, and the next pet (your pet) can be guaranteed their accommodation space. 

Whitsunday Pet Resort accommodation fees are calculated on a calendar day basis (from day of arrival and including day of departure) regardless of which check in and check out time session you choose.

Best way to use us - check in, in the morning and check out, in the afternoon on our busiest days.  
Remembering though, we are closed Saturday afternoon and Sunday morning.

My pet hasn't been in a resort before, what can I do?

It is best to check in your VIP earlier in the day if possible, to allow more time for your pet to familiarise itself with its surrounding and our routine.  

This will also give us lots of time for frequent and positive interactions throughout the day to get your dogs tail wagging or your kitty kat purring.

My VIP has a special diet, can I bring my own food or can you supply it?

Yes you can bring your own food.  

There is a small daily storage and preparation fee for any food you provide that requires refrigeration or a freezer.

However with 14 days notice we can generally provide any veterinary grade super premium food of your choice and without additional charge.

We also have a menu of extras, sides and main meals for a small additional cost that you can select on check in to supplement our standard B&B package. 

Please refer to our platinum and platinum plus packages where choices ranging from treats to meals are automatically included in the daily rate.

For more information on package content, please click here  Cats   Dogs

Can I order some treats or extra meal options at check in?

You certainly can!

We have a range of natural treats, sides and extra main meal options available for an additional cost.

Ranging from raw eggs, chicken necks, Greenies ® dental chew, pigs ears and marrow bone portions.  We also provide various cooked meals such as chicken mince with penne pasta.

Menu selection available at check in.

Please see our platinum and platinum plus packages that already include extra treats and meal options.  Please click here Dogs  Cats  

Some of the dogs seem a little excited when I enter the resort?

When our customers arrive and depart with their VIPs, some of our in-house VIP's think they could be 'next', and so a little bit of 'chat' between them may start. 

If you are collecting your VIP, your dog and yes your cat, already knows you are at the Resort before you even get out of your vehicle.

Many of our VIPs may also be getting exercised or fed, or just having a game on your arrival.

Depending on the days antics, we are also very conscious to encourage and carefully place any shy dogs in the most suitable accommodation.

When we are closed it is a different story, as is bed time.  Generally you can hear a pin drop.  The VIP's have been fed the best food you can buy, they have been exercised, their beds are cosy...it's time for more sleep...

What are the steps to confirm my booking?

1st STEP:

If making a booking inquiry, please include the following information:

  • Arrival & Departure Dates (am or pm)
  • Package Type
  • Pet's Name & Breed
  • Vaccination/s (2 consecutive) incl. Type & Date given
  • Special needs or medical conditions
  • Applicable dates, if your pet has visited another Pet Care or Pet friendly location or establishment or had a Pet Sitter visit in the last 21 days?

Please click here to Contact us

2nd STEP:

After we receive your inquiry, we then obtain a booking fee (deducted from final accommodation cost) to confirm your booking. 

On short notice this fee may need to be paid the same day as your inquiry.

LAST STEP:

All VIP families signing a completed copy of our Pet-Details-Acknowledgement.pdf Form at check in or before (it provides details & profile of your VIP and also acknowledges you agree with & accept our various conditions, please refer to Bookings.

Express Check In - please refer to our Bookings page for further details.

What are your payment options, including account details for a direct debit deposit?

Payment options (with balance due upon check in)

a) If your arrival is imminent or on short notice, you may wish to pay your 40% booking fee over the phone with a credit card OR, 

b) if able to, call in personally and pay with cash, or eftpos / credit card.

c) If funds deposited will clear in time to meet booking conditions you may wish to make a direct debit or deposit to our bank account:

Bank: Commonwealth Bank

Account Name: Whitsunday Pet Resort Pty Ltd
BSB: 062005
Account Number: 11001159

Payment Reference: Please ensure you have included your pets’ first name and your surname e.g. “MollySmith”


*IMPORTANT - Evidence of direct debit payment: 

Please scan & email or fax evidence of that payment, to ensure tracing & confirmation of your direct debit / deposit can be made. 

Funds should be cleared in time to meet booking conditions.  

Thank you.

CHRISTMAS & NEW YEAR 2018/2019 - Trading Days

Christmas New Year 2018/2019:
Open Monday 24.12.18 (8am-10am & 3pm-5pm - normal trading)
CLOSED Tuesday 25.12.18 - Public Holiday
CLOSED Wednesday 26.12.18 - Public Holiday
CLOSED Thursday 27.12.18
CLOSED Friday 28.12.18
Open Saturday 29.12.18 (9am-11am ONLY - normal trading)
Open Sunday 30.12.18 (3pm-5pm ONLY - normal trading)
CLOSED Monday 31.12.18
CLOSED Tuesday 1.1.19 - Public Holiday
Open Wednesday 2.1.19 (8-10 am & 3-5pm - normal trading)

...and yes we are all busily working behind the scenes, looking after your VIPs on the days we are closed to the public